Shipping, Returns and Guarantee: How We Work

Buying online should feel safe. This page explains plainly how orders, shipping, returns and the guarantee work at Arctiqo — so you know exactly what happens after you click Buy.

Your order

  • Confirmation: an order confirmation with your items and prices lands in your inbox within minutes.
  • Dispatch: in-stock orders ship within 24 hours on business days.
  • Tracking: every order ships with tracking — you get the tracking link as soon as the parcel is scanned by the carrier. Free shipping applies on 3-pack orders.

Changes and cancellations

Ordered the wrong model or changed your mind? Email support@arctiqo.se the same day and we cancel before dispatch whenever possible. Once a parcel is scanned in, it's on its way — then the return process takes over.

The 30-day guarantee

Every Arctiqo order is covered by a 30-day money-back guarantee from the day your parcel arrives. If the glass doesn't fit, arrives damaged, or simply isn't what you expected — email us, send it back in original condition, and we refund you. No interrogation, no restocking games.

Returns step by step

  1. Email support@arctiqo.se with your order number and what went wrong.
  2. We reply with the return address and instructions — usually the same business day.
  3. Send the item back unused, in its original packaging.
  4. The refund is issued to your original payment method once the return arrives.
Key takeaway: Tracked shipping on every order, free shipping on 3-packs, and a 30-day money-back guarantee that works by email — that's the whole policy in one sentence.

Questions the FAQ already answers

Model fit, install, privacy filter behavior and more are covered in the product page FAQ. For hands-on help, the Installation Guide includes the full video walkthrough.